Printing, imaging,Fablab, and Stamps &A&D services are not refundable.
Returns are allowed up to one (1) month from the purchase date.
They must be accompanied by an itemized POS receipt.
Items must be in sellable condition.
Unless it is an even exchange (same item, same UPC) the transaction must go through the register.
An item that was found to be defective after purchase and is being exchanged for the same item with the same UPC/Item Number is considered an Even Exchange and does not need to go through the register. The damaged item does need to be written off. If it can be shown to be defective from the vendor try to get a credit for it.
All other conditions are considered an exchange or non-even exchange and needs to go through the register for compliance and inventory tracking.